I'm publishing to FreeAgent and getting an error, what does it mean?

This article provides more information on any error messages that may come from FreeAgent when trying to publish transactions.

When all goes well, transactions will be published to FreeAgent by clicking the 'Publish' button and both the transaction details and documents are sent to FreeAgent.

You will know it has been successfully published when you receive the message

However there will be times when FreeAgent sends back an error and the transaction does not get published. We've done our best to identify all of these and provide more context and what you should you do next if these errors occur.

1. Attempting to Republish an Transaction that was marked as Paid

What: This error occurs when a transaction has been published to FreeAgent in a Paid status and you try and make a change and republish on Jack.

Resolve: If you wish to change the payment status on FreeAgent, you would need to delete the Payment in FreeAgent and then make any changes to the transaction in Jack and republish.

2. VAT value is larger than totals when publishing

What: This error occurs when the VAT amount is larger than the total of the transaction value. 

Resolve: Ensure that the VAT amount represents the correct % of the transaction and does not exceed the total. 

3. Attempting to publish to a non expense category

What: This error occurs when the category selected for publishing is not an expense or cannot have VAT published against the account. 

Resolve: Change the category selected to one which either is expense related or change the VAT to a Zero VAT selection and publish. 

4. Currency doesn't exist 

What: FreeAgent has a set list of currencies - see here. Any which don't appear on the list cannot be published to. 

Resolve: Convert to your home currency and then publish. 

5. Stock Category unavailable 

What: Attempting to publish to a Stock category is not working.

Resolve: Consider changing the Category to an expense Category and publishing followed by making a change directly on FreeAgent. 

6. Publishing to a non expense category 

What: Attempting to publish to a non expense Category is not working.

Resolve: Consider changing the Category to an expense Category and publishing followed by making a change directly on FreeAgent.